Help Center
Find answers to common questions, learn how to use our platform, and get the support you need.
🚨 Medical Emergency?
This platform is not for medical emergencies. If you're experiencing a medical emergency, please:
Frequently Asked Questions
Getting Started
How do I create an account?
Click "Register" on the homepage, fill out the form with your basic information, choose whether you're a patient or caregiver, and agree to our terms. You'll be able to log in immediately after registration.
Is this platform free to use?
Yes, Mesothelioma Compass is completely free for patients, caregivers, and families. Our mission is to provide accessible support and resources to everyone affected by mesothelioma.
What information do I need to provide?
Only basic information is required: name, email, and account type. All health-related information is optional and can be added later if you choose to use our tracking features.
Health Tracking
How does the daily health log work?
The daily health log allows you to track pain levels (1-10), energy levels (1-10), mood (1-10), symptoms, and medications. This information is stored securely and can help you and your healthcare team monitor your progress.
Can I share my health data with my doctor?
Yes, you can export your health tracking data and share it with your healthcare providers. Go to your dashboard and look for the "Export Data" option.
Is my health information private?
Absolutely. All health information is encrypted, stored securely, and never shared without your explicit consent. See our Privacy Policy for details.
Platform Features
What resources are available?
We provide access to support organizations, specialist referrals, educational articles, treatment information, and community resources. Visit our Resources page to explore.
How often is the information updated?
Our team regularly reviews and updates all content. Medical information is reviewed by healthcare professionals, and resource listings are verified quarterly.
Can I suggest new resources or content?
Yes! We welcome suggestions for new resources, articles, or features. Contact us with your ideas.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password. If you don't receive the email, check your spam folder or contact support.
The platform isn't working properly. What should I do?
Try refreshing the page or clearing your browser cache. If problems persist, contact our support team with details about the issue and your browser type.
Can I use this on my mobile device?
Yes, our platform is fully responsive and works on smartphones, tablets, and computers. For the best experience, use an updated browser.
Account Management
How do I update my profile information?
Log in to your account and go to "Profile" in your dashboard. You can update your personal information, medical details, and privacy settings there.
Can I delete my account?
Yes, you can delete your account at any time. Go to your profile settings or contact support. This will permanently remove all your data.
How do I change my email address?
For security reasons, email changes must be done through our support team. Contact us with your current and new email addresses.
User Guide
👤 For Patients
Create Your Account
Register as a patient and complete your profile
Explore Resources
Browse support organizations and educational content
Start Health Tracking
Use daily logs to monitor your symptoms and progress
Connect with Support
Reach out to organizations and specialists when needed
👥 For Caregivers
Register as Caregiver
Create an account and specify your caregiver role
Learn About Mesothelioma
Read our comprehensive guides and resources
Find Support Services
Access caregiver resources and support groups
Help with Tracking
Assist your loved one with health monitoring
Still Need Help?
Our support team is here to help you navigate your mesothelioma journey. We're available 24/7 to answer questions and provide assistance.
Average response time: Within 2 hours during business hours